Here’s an excerpt from my Trip Advisor Review of this amazing place:
“Service: The service was easily the best bit. The staff were always smiling, friendly and ready for a joke. Rosa, who took care of us by the pool, was an absolute star! The staff in the buffets, and the themed restaurants were also always fast, wonderful and even offered to take several family photos of us at the tables.”
You can find my full review, of the the Barcelo Maya Palace Deluxe.
That being said, I did emotionally and intellectually struggle with the idea of an all inclusive, fully staffed resort. Now, I am accustomed to staff in restaurants, bars and even on board flights, bringing food and drinks, but lying by the pool side, enjoying the sun while these friendly, hard working people sweat buckets to bring me and other guests, cocktails, beers, peanuts, towels and what ever else was asked for, was just so alien to me. In the beginning I wanted to go to the bar myself, because I felt so guilty, but of course I then realised that if everyone did that, the staff around the pool wouldn’t have a job to begin with, which was again counter intuitive. That was surprisingly tough for me.
I also noticed, that a lot of the other guests in the resort, from all around the world, took this friendliness for granted and seemed to have an attitude of “it’s their job to do this”. I witnessed a lot of people just barking their orders at staff members, not bothering to say please or thank you, never mind engage in the small talk “how are you today” and even just waving them away!!
On top of that, the amount of food that got wasted almost made me sick. Mexico is not a rich country, not by a long stretch of the imagination, and to watch how a ludicrous amount of people from almost every table, stacked their plates mountainously high with food, just to then decide they didn’t actually want it and leave, made me indescribably angry! Especially when the staff, who were working very hard all day long, had to take that food, including luxuries like steak, lobster, fresh fruit and home baked bread, and had to then, of course, throw it away. I got angry at the wastefulness of people, and I can only imagine that that anger or disappointment must have been even worse for the staff members, who probably couldn’t afford to bring such foods home and now had to throw them away. I genuinely wish that resorts like this one, had a no waste policy, in the sense of “you’re welcome to the buffet as often and for as much food as you would like, however, if you take it please eat it. There will be surcharge for excessive wastage.” which I have seen many local buffets do around the world.
All in all, it was an amazing experience, which I would be very very keen to repeat. The resort was luxurious and adventurous, had many more attractions and activities than I even knew about, so I would love to go back and try them all out and of course, I would love to book another day trip, to get to know even more about beautiful Mexico.
Thanks again to my husband’s wonderful family for the amazing experience. ❤